Refund and Cancellation Policy

All donations made to Prerniva Foundation — whether one-time or recurring, online or offline, in cash, cheque, UPI, card, net banking or bank transfer — are voluntary, irrevocable and strictly non-refundable.

• Once a donation is successfully processed, it is treated as a completed charitable contribution and is allocated to our programmes.
• Refunds will not be granted on grounds of change of mind, change in personal financial circumstances, or dissatisfaction with a programme outcome.
• A donation for which an 80G tax exemption receipt has already been issued cannot be refunded, as the receipt forms part of statutory income tax records.
• Donations designated to a specific programme cannot be reassigned or returned once the funds have been deployed.

Donors are requested to verify the amount, donation type and beneficiary programme carefully before confirming a payment.

We recognise that genuine technical errors can occur during online payments. In the following situations, the amount will be reversed or refunded to the original payment source:

• Duplicate or multiple deductions for the same donation caused by repeated submission, page refresh or gateway retry.
• An amount debited from your account where the transaction failed and no donation was recorded in our system.
• A demonstrable technical malfunction of the website or payment gateway that resulted in an incorrect amount being charged.
• An amount deducted after a recurring donation was validly cancelled by the donor.

Verified genuine transaction failures and duplicate deductions are reversed or refunded back to the original payment source within 5 to 7 working days from the date the claim is confirmed by us and our payment gateway partner. Depending on your bank, the credit may take an additional 2-3 working days to appear in your statement.

Write to us within 7 days of the transaction date at Inquiry@prernivafoundation.in with the subject line "Refund Request". Please include:

• Full name and registered mobile number of the donor.
• Date, time and exact amount of the transaction(s).
• Transaction / order / UTR reference number for each deduction.
• A bank statement screenshot or payment confirmation clearly showing the debit(s).
• A brief description of the issue (for example, duplicate deduction or failed transaction).

We acknowledge every request within 3 working days and verify it with our payment gateway partner and bank before processing. Requests raised after 7 days may not be entertained, as reconciliation and fund allocation would already have been completed.

Approved refunds are always credited back to the original payment instrument or bank account used for the donation. We do not issue refunds in cash, to a third-party account, or by any alternative mode. No processing fee is charged by the Foundation for a valid refund; however, any bank or gateway charges levied by third parties are outside our control.

Monthly or recurring donations can be cancelled at any time by writing to us at least 7 working days before the next scheduled debit, or by cancelling the mandate through your bank or UPI application.

• Cancellation stops all future debits; instalments already collected and utilised are non-refundable.
• You will receive a written confirmation once the recurring mandate has been cancelled.
• Cancelling a recurring donation does not affect 80G receipts already issued for past instalments.

If your donation receipt shows an incorrect name, PAN, address or amount, please inform us within 7 days. We will issue a corrected receipt. Correction of receipt details is not a refund and does not alter the non-refundable nature of the donation.

We request donors to contact us directly before initiating a chargeback with their bank, so that genuine issues can be resolved quickly and amicably. All refund decisions made by Prerniva Foundation after due verification are final. Any dispute shall be subject to the exclusive jurisdiction of the competent courts at Delhi, India.